Some useful information about additional serviced that are available from our dedicated customer service team are listed below. Here you can also find some information and the charges that we may have to regrettably charge due to damage/smoking or other damage.
If you would like to arrange any of the following services please do not hesitate to contact a member of our friendly customer service team at firstname.lastname@example.org or call them on 01302 898 920.
|Daily Housekeeping service||£15.00 per day (discount for long stays available)|
|Pets (Prior approval required from Diamond)||£10.00 per pet per night|
|Damage||Additional fee dependant on damage (minimum £100.00 or deposit retained)|
|Failure to pay any additional charge within 14 days||£50.00 Administration fee|
|Cancellation fee||Full rental amount if cancelled within 14 days of check in|
|Lost key||£100.00 or deposit retained|
|Maintenance call out fee (Due to guest misuse)||Additional charge relevant to type of call out|
|Champagne and Flowers||£60.00 Administration fee to arrange|
|Champagne and Chocolates||£60.00 Administration fee to arrange|
|Late Check-out (Subject to availability)||£10.00|
|Early check-in (Subject to availability)||£10.00|
|Bouquet of flowers||£35.00|
|Grocery Starter Pack (Milk; Bread; Butter; Juice; Eggs; Bacon)||£20.00|
This information is also available as a PDF, please click the link below: