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Careers at Diamond Serviced Apartments

Do you like what you have read about our company.  Here you will find any information on current opportunities to join our friendly team.

Customer Service Adviser/Property Manager:

Job Description

We are looking for an enthusiastic individual to come and work in our Doncaster offices. This role is primarily one of customer service dealing with our guests from across the UK. There is also an aspect of property management involved to ensure regular safety checks are carried out and due to the nature of the business it is a requirement that you have a driving license and use of your own vehicle so that you are able to carry out these checks in Doncaster and possibly at other locations across the UK.

The main duties of the role can be found below:

  • Carry out daily tasks as set out from management to manage the daily arrivals and departures of guests
  • Ensure all payments are processed in a timely manner adhering to data protection processes
  • Ensure that guests sign their terms and conditions online
  • Ensure that housekeeping staff are notified of when turns (cleans) need to be completed and ensure these are all carried out before 3pm ready for the next guest check in
  • Deal with guest reviews in a personal and professional way
  • Deal with any complaints as they arrive as per our company complaints policy
  • Refund guest deposits after having confirmed that no damage has been caused.
  • Be on-call for our guests 1 weekend in 4 (Flexibility required during staff holidays for 2 weekends a month)
  • Cover evening calls 2 weeks per month
  • Monitor and arrange completion of property repairs with our maintenance teams across the UK
  • Ensure security of premises
  • Arrange completion/complete monthly fire safety checks
  • Audit property certificates (Gas safety etc.) and arrange renewals uploading relevant certificates onto property software
  • Ensure compliance with relevant laws/regulations

Job Type: Full-time

Salary: £18,000.00 /year

Required education:

  • Secondary education

Required experience:

  • Customer Service: 1 year

Required licence or certification:

  • Drivers License

To apply for this vacancy please contact Samantha Saunders at: s.saunders@diamondservicedapartments.co.uk or 01302 898 920